Refund Policy

This policy applies to all payments made on tranzlytic.com, including subscription plans and pay-as-you-go credit packs, regardless of payment method. Refunds are always issued to the original payment method. This policy is provided in addition to your statutory consumer rights and does not limit them. Payments by international card in USD follow section 3.

The rules in this section apply to payments by bank transfer / QR in VND: • First purchase: you may request a full refund within 7 days, provided you have used less than 10% of the plan's credits and have not received a first-purchase refund before (once per account). • Renewals: a renewal charge is refundable within 48 hours if no credits from the new period have been used. • Cancelling a subscription stops future charges but does not automatically refund the current period. • Plan upgrades follow the Subscription Upgrade Policy in our Terms of Service and are not covered by this refund policy. • Repeated buy-and-refund abuse may be declined.

• Applies to plans bought by international card in USD, processed by Creem as Merchant of Record. Plans bought by card renew automatically. • Refund of the current paid period: if you have used less than 5% of the credits of that period you receive a full refund. If you have used 5% or more, you receive a refund of the unused part, calculated pro-rata on the credits not yet used. • How to request: open the Subscription page and use "Refund" (shown only for plans bought by card). The page shows your paid amount, your usage and the refund amount before you confirm. The refund is triggered by you and processed automatically — no email is needed. • A refund is final: your plan is cancelled immediately, auto-renewal stops, your account returns to the Free plan and the remaining credits of that plan are removed. • Cancelling auto-renewal on its own stops future charges but does not refund the current period. • Refunds are issued in USD to the original card; when it appears on your statement depends on your bank or card issuer.

• A credit pack is refundable within 7 days of purchase if none of its credits have been consumed. • Once any credit from a pack has been used, that pack is non-refundable. • Credits that could not be consumed due to a failed or defective translation are returned to your account automatically (see section 5).

If a translation fails due to a technical error on our side, the credits reserved for that translation are released back to your account automatically — you are never charged for a translation that did not complete. If a completed translation is unusable because of a defect caused by our system (for example, corrupted output), contact us with the translation ID: we will re-run the translation free of charge or refund the corresponding credits.

Plans bought by card (USD): request the refund yourself in the Subscription page — no email needed (see section 3). For everything else: Email support@tranzlytic.com from your account email with: (1) the order ID or payment reference from your receipt, (2) the reason for your request, and (3) the affected translation IDs if any. We review requests within 2 business days and reply with a decision. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider. If you were charged by mistake or cannot identify a charge, contact us before disputing it with your bank — a direct refund is always faster than a chargeback.

We may update this policy from time to time. The version posted on this page applies to purchases made after it is posted. The "Last updated" date above always reflects the current version.