How can we help you?
Explore guides and support channels to get the most out of Tranzlytic.
Knowledge Base
Step-by-step guides, best practices, and troubleshooting tips to master Tranzlytic.
Getting Started
Set up your workspace and translate your first document.
Account & Security
Notification settings and account management.
Translation Workflow
Optimize translation quality and manage glossaries.
Billing & Plans
Understand plans, transaction history, and payment methods.
Frequently Asked Questions
Quick answers to common questions about Tranzlytic.
How long are my files stored?View AnswerCollapse
Both the file you uploaded and the translated file are kept for 60 days after the job finishes, then automatically removed from our servers. Deleting a translation in History removes its translated file immediately. Please download your translation within that window.
How long does translation processing take?View AnswerCollapse
Translation time depends on the length and complexity of the file and on the queue at that moment, so we do not promise a fixed time. You can follow progress live while you wait.
Which languages are supported?View AnswerCollapse
We support 76 languages including Vietnamese, English, French, German, Japanese, Korean, and Chinese.
How secure is Tranzlytic?View AnswerCollapse
Documents are sent over HTTPS/TLS, stored encrypted with AES-256-GCM, isolated per account and protected with JWT access control. During translation the file is briefly decrypted for processing and the temporary copy is removed immediately afterwards. Content is processed by our AI partners under confidentiality agreements.
Contact Support Team
We help with technical issues, billing and getting started during business hours. Monday to Friday, 9:00–18:00 (GMT+7).